At Shaping Gym Clothes, your satisfaction with every purchase is important to us. We strive to provide high-quality athletic wear designed to support your training and lifestyle. This Refund and Return Policy outlines the conditions under which you may return or request a refund for products purchased through our website.
Eligibility for Returns
To be eligible for a return, items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging, with all tags and labels attached. We reserve the right to refuse returns that do not meet these conditions.
Items that are not eligible for return include those showing signs of wear, use, or damage caused by improper care, as well as final sale or clearance items as indicated at the time of purchase.
Initiating a Return
If you wish to return an eligible product, you must first contact our customer support team through the contact information provided on our website. Once your return request is reviewed and approved, you will receive instructions on how to proceed.
Please ensure that returned items are packed securely to prevent damage during transit. We are not responsible for items that are lost or damaged while being returned, so we strongly recommend using a trackable shipping method.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original method of payment.
In certain cases, partial refunds may be granted for items that are not in their original condition, are returned after an extended period, or show minor signs of use.
Non-Refundable Items
Certain items are non-refundable, including gift cards, final sale products, and any promotional or discounted items explicitly marked as non-returnable at the time of purchase.
Return Shipping Costs
You are responsible for covering the shipping costs associated with returning an item, unless the return is due to our error (e.g., you received an incorrect or defective product). In such cases, we will provide instructions on how to proceed without you incurring additional shipping charges.
Defective or Incorrect Items
If you receive a product that is defective, damaged, or not what you ordered, please contact us immediately. We will review the issue and arrange for a resolution, which may include a replacement or full refund. We may request photographic or other evidence to assist in processing your claim.
Late or Missing Refunds
If you have not yet received a refund after it has been approved, please first check with your payment provider or bank, as there is often some processing time before a refund is officially posted. If you have done this and still have not received your refund, please reach out to our support team for further assistance.
Changes to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Your continued use of the website after any modifications indicates your acceptance of the updated terms.
Contact Information
For any questions or concerns regarding returns or refunds, please refer to the contact options available on our website. Our support team is ready to assist you during operating hours.
By making a purchase on Shaping Gym Clothes, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.